Delivery Information
What are the delivery costs within the UK?
| Orders with a value of £50 or above | £1.99 |
| Orders with a value below £50 | £5.99 |
Bulky goods surcharge
Please note: if your order contains a bulky item, an extra delivery charge of £39 applies. You can check on the respective product page whether an item is classified as bulky.
Delivery to islands and regions outside of Mainland UK
Please note: we only deliver within the UK. Deliveries to the following regions and islands outside of the Mainland UK are currently not available:
- Outer Hebrides
- Shetland Islands
- Isle of Man
- Jersey
- Guernsey
Which parcel service providers and carriers do you use?
Parcel service providers
- Parcel delivery: GLS, Parcelforce, Royal Mail
- Pallet delivery: Zufall
- Returns: DHL
What are the delivery times?
Delivery times
As our deliveries are subject to stock availability, the estimated delivery time of each item is available on the respective product page below the 'Add to basket' button. The standard delivery time for in-stock items is 2 – 5 working days. For accurate information, please always check the product pages before placing an order.
Order tracking
Once your order is dispatched, you will receive an email including a tracking link for real-time updates on your parcel's location. Alternatively, you can track your order through our delivery status page.
Next day delivery
Kindly note that we do not provide next-day delivery services.
Carbon neutral delivery
As defined in the company's environmental strategy Climate Protect, GLS commits to a carbon-neutral delivery by avoiding, reducing and offsetting emissions.
By launching environmental actions such as building up the network of on-foot deliveries and electric vans, trialling low-emission trucks and using renewable energy to power buildings, Royal Mail and Parcelforce aim to reach zero emission deliveries by 2040. For further information, please see their Steps to Zero initiative.
Delivery to DPD Pickup Shops
You can have your order delivered to a DPD Pickup point, just select the respective option at the check-out. Please note that your order must be collected within 7 days. A list of DPD Pickup shops including opening times is available here. Pickup shops cannot be chosen as a delivery method for bulky goods.
You haven't found a suitable answer?
Do you have any further questions about delivery? More information can be found in our FAQs.